These are some Letters
from a few of our customers:
Oak Orchard Canoe,
You kindly forwarded to me a Fin Roller Loader. This note is in appreciation of your exemplary
service. I was delighted with everything! The speed of delivery, the reasonable price, and the
darn thing just works so well! My car is a Subaru Forester SUV and I thought it would be a
marriage made in heaven and it was so. The kayak comes off (and on)so fast I end up with a smile
on my face every time.
So, thanks to all involved at Oak Orchard. I have passed the brochures on to kayaking friends.
-Annie, Tasmania, Australia
Oak Orchard Canoe,
You guys did a fantastic job. I received my boat today and everything is great. What
a pleasant experience. Your staff did a great job in the order process and the trucking
company did a great job also. I will be a customer for life. Thanks again to everyone
involved with this great service.
Oak Orchard Canoe,
What a pleasurable experience I have enjoyed buying the Necky Chatham 17. Everyone I
spoke with and dealt with there was exceptionally courteous, helpful and most
professional. I received my kayak yesterday and talk about thorough packaging! You
folks are the best! Now each time that I grin widely while we kayak, just know that
part of that smile originated from Oak Orchard Canoe. Many thanks!
Oak Orchard Canoe,
You may not realize how widespread the influence you have had on canoeing. I live
on Vancouver Island, British Columbia; about as far away from New York as you can
get on this continent. The other day I was launching my older clear coat Kevlar
Wenonah (Solitude) when I spotted a similar looking Wenonah recreational racing
tandem being launched. Sure enough, upon closer inspection, both bore your
distinctive Oak Orchard label!
You delivered my boat to Bellingham Washington just a few years ago when I bought it
from the previous owner who I believe had originally bought it from you in the late
eighties. I have no idea how the other boat also wound up on Vancouver Island. But
keep up the good work.
Oak Orchard Canoe,
I would like to share with you compliments regarding my visit to Oak Orchard.
Scott greeted me at the door in a polite and professional manner. Scott discussed
various kayak options based on my skill level, potential
use and my spending budget. There was no pressure from him to purchase or make a
decision. He seemed only concerned with having me understand the various options
available so I could make an informed decision. With Scott's patience and knowledge I
believe I made the correct purchase and investment, that being of a Tsunami 145. I took
it out on her maiden voyage Saturday and was very pleased with the kayak's performance.
Although the product knowledge of your team was outstanding, Their treatment of me is why
I will recommend Oak Orchard. Any shop can hire and train knowledgeable sales people, but
employing polite and considerate people speaks "volumes" to the quality of your shop.
Thanks again for the quality kayak and most especially the quality of service. I look
forward to many hours on the water.
Thanks so much for your help with a canoe for my Dad for Christmas and
the rush shipping of it to him!
I really appreciate the SUV roller that I ordered - I was able to load an
80lb tandem yak by myself! Everyone who sees it is impressed.
Moreno Valley, CA
A few months ago I bought THE STYLE #2 REAR RACK and last week I bought
your J-Cradles. I wanted to say I am very pleased by both. It was a relief
to find something that also worked with my tonneau cover. The J cradles
are far better than anything Thule or Yakima has to offer. Well, all I
really wanted to say is thank you and as long as you guys keep out doing
Yakima and Thule you have a new life long customer.
Thanks so much for the great service and prompt delivery. I really
appreciate the great deal on the helmet, which happens to be the most
comfortable kayaking helmet on the market. Have a great holiday season!
Just a note to say how much I appreciated your kindness on both of our
kayaking trips last week. We loved the river and all the wildlife we saw
along the way. We also appreciated the great equipment, shuttle, map and
most of all - you. You make Oak Orchard Canoe my favorite destination.
This summer my wife and I bought a carbon/kevlar Impex "Mystic"(hers) and a glass
Impex "Currituck"(mine) from Oak Orchard Canoe in Waterport, NY. They were having
a demo day, and I brought my wife along under the guise that I wanted to
"try out a few boats to see what they're like". Once there, I persuaded her
to try some boats as well... We bought the Mystic the next day. Two weeks
later, I bought a Currituck in glass...
The cost (nearly $3k each) was more than we budgeted, but I look at it as
$150 a year for 20 years. Pretty darn cheap considering all the enjoyment
we get, and then my sons and their wives will have these boats for years
more. Beats the hell out of that $30k automobile that will be long gone at
the same time!
Thanks for your help with our spray skirt problem. After a few adjustments
they work much better. It's true...you can buy a kayak anywhere but it's
the service after the sale that counts.
Dick and Doris
I wanted to express my appreciation for the excellent customer service,
I received from Wade. Wade put me in touch with a company who distributed
what I needed and then when the products arrived at your store, he sent
them to me in Canada so that they arrived within 4 days. He even called
me to let me know he had personally gone to the post office to mail the
package.I appreciated his knowledge, friendliness and trust.
I was at your Waterport store today looking at kayaks. I must tell you I was
pleasantly surprised by the friendliness, knowledge, and willingness to
assist me by all of your staff. The main person I dealt with was Mark, but
there were 2 other men and a young lady that also impressed me. Although I
did not buy one today you can be assured that I will be back!!
| Thank you, thank you, Bill;
Your personal attention and willingness to keep your shop open after 6pm was greatly appreciated.
Because of your knowledge and skill, I got all that I needed in a single trip to Waterport. Although I'm only a beginner,I know kayaking is truly a life sport, to be enjoyed for years to come.
I'm a happy kayaker already. And I'll be a return customer of yours for sure.
I tell everyone that I can about your store at Waterport, and that they would enjoy a stop there, even if they are not seriously shopping for a kayak now.
I'm so glad that you left Toronto for the States over 30 years ago!
Just wanted to say "thank you" for excellent service.
I ordered a kayak rack to hang my kayaks in my garage and the package arrived
in less than a week. Installed it today and I am very pleased. This was my
first order from you folks. Very often businesses only hear when things go
wrong. I wanted you to know when you have a satisfied customer. I will
definitely order from you again.
My wife and myself went to your Rochester store
looking to try to buy a couple of kayaks. Scott was the person on at the time.
He helped us to decide and we tried about 6 different kayaks. We purchased two
Current Designs models. We have been out every weekend either on the Bay or the
Lake, and last week on the creek. Each time that we park at your store, Scott
has been there.
| Hi, Bill
We received our kayaks last Saturday and were on the water
with them all day Sunday. They are awesome - exactly what we wanted. A giant
catfish (at least 4 feet long) jumped out of the river and landed on the front
of my kayak and the boat never tipped at all. However, I may be mentally
scarred for life :) ! Anyhow, I just wanted to compliment you on your
great customer service and exceptional packaging. We will certainly recommend
you to anyone who asks.
I am writing to tell you how very helpful one of your
employees was to us in selecting our first kayaks
Scott was absolutely
professional and knowledgeable in helping us with a lesson before we selected
our kayaks. My wife, Mary, has a 14 foot Impex 'Mystic', and I have a 15 foot
With the weather as nice as it has been, we have been enjoying
our beautiful waterways.
I can't thank Scott enough for his
encouragement and help.
| Dear Oak
...The Velcro roller that I bought, I mounted to the
wing of my 2003 Mazda MPV minivan and it makes loading and unloading my 'Scout'
so much easier. It's a great and simple little product that makes my life much
easier and my car less scratched up too!
Thank you for sending the two Sonoma
kayaks to me via Forward Air to San Diego. I picked them up Monday, July 19th
and have used them in Mission Bay Park in San Diego, as well as a local
mountain lake in Kings Canyon National Park, called Hume Lake. We love them!!!
in lakes, slow rivers and in the ocean bays. Man, you guys sure do wrap them up
well too! I have attached two pictures: first is how I got them home from the
freight company, and the second is how I got them from San Diego to Fresno with
absolutely no problems (and I had to go thru LA to get home).
wanted to say thank you very very much.
I just wanted to drop a line and thank you and your staff for
such a pleasurable experience! While at your Rochester store this weekend,
shopping for kayaks, it seemed very busy. Jenny, our salesperson, was most
attentive, knowledgeable and patient with us (first time buyers). I am sure our
son will be most pleased with our choice, and I'm sure when it is time for us
to, we will be back for another (for me!).
I took my Daughter and Son-in-law to your Rochester
store to check out kayaks. Last fall we were interested and had a lesson
locally in the Buffalo area. My daughter was turned off by the
instructor/salesman and didn't want to do business with his shop. Yesterday we
met 'Ben', he was so helpful in making sure they tried all the kayaks (he did
all this in the rain) they could, he really took time with them answering all
their questions and giving them tips on kayaks, paddles, car racks and
everything else they needed. Originally they thought they would just 'check
your store out', but Ben was so great dealing with them that they both
purchased everything they needed. We got to see your Waterport store when we
picked up their kayaks on our way back to Buffalo. At Waterport we were helped
by another young man (I didn't catch his name) who also made their experience a
pleasant one. This morning we were all out on Ellicot creek trying out their
kayaks. Their smiles were wort a million dollars to me. I wish to commend you
on having such a nice sales staff as Ben and the other young man. I will always
recommend Oak Orchard to everyone I meet. Thank you for a great
| Mr. Finley,
Thank you very much for sending me the
other plates to help solve my problem. But the problem was me.
just like you said it would. I loaded my canoe on the rack, traveled several
hundred miles, and the plates have been perfectly flat, my tonneau cover stays
down with no leaks and the uprights perfectly plumb.
I have to apologize
for doubting your word. But seeing that rack when I first bolted it to the
truck, it did not seem possible that everything would end up straight and
If you ever have a situation where a potential customer in my
area would like to see your product and talk with a satisfied customer feel
free to contact me.
again thank you for your assistance and good
George E. --(regarding our #2 style truck rack)
| Oak Orchard Canoe,
I wanted to applaud Oak Orchard
for a great staff and store, specifically the help/advice from Wade at the new
As a new comer to the sport, I was unsure of myself while
shopping for gear. I originally came to Oak Orchard to try on some gear to find
the right size, with Wades advice and patience I was able to outfit myself more
appropriately. I got to know Wade through the FLOW message boards and realized
he was a seasoned/experienced paddler. I was comfortable and always felt like I
was making a good investment, not just being sold something. He was extremely
courtious, patient, and resourceful. Kudos to him and you guys for running a
Also I just wanted to thank you guys for supporting FLOW.
I haven't heard a bad thing about you guys and think its great you support
local paddling organizations.
I am Extremely Happy with my experience at
Oak Orchard and will continue to support the store in the
I stopped by on Sunday and bought a
perception Sole' kayak. (the guy from Michigan with 3 daughters) We just opened
up the kayak and installed the rudder.
By the way I stopped all over
the place at kayak shops and you have one of the
I would like to compliment you on your roof
rack system. It was extremely easy to install, and has been a pleasure to use.
I have enclosed a picture of my 17 ft. Grumman canoe on the rack on my
Thanks again for all your
Dear Oak Orchard Canoe,
I want to
thank you for the fine service you provided me. Back in September, The week
after Labor Day. I planned to stop by your place on my way to the St. Regis
canoe area to buy a replacement for my old canoe. Well, I got a late start out
of central Ohio and ended up calling you folks on the way. You were kind enough
to allow me to arrive after hours and you showed me several canoes, paddles,
etc. I bought a Raddison, just about the perfect canoe for the way I use it.
Thanks for taking the time to stay open late for me, and educating me on the
features of various canoes-resulting in my obtaining a canoe appropriate for my
needs. Good Job.
Thanks a big bunch for sending the 303
to me and so promptly - Great Service as Always!!!
I am sending a check to
cover the 303 you sent, the postage and for a cup of coffee for your efforts. I
guess I've got to get a 3rd kayak for the kids (have 2 now). Hope to see you
Orchard Park, NY
|Oak Orchard Canoe
I want to thank you for the
lesson yesterday, we put the canoe in the creek last evening, what a difference
your lesson made, thank you!
Unloading and loading it was so much easier
and the new paddles work so well, hard to believe the difference. Again, Thank
|Hello. I wanted to write and tell you how thankful I am for the
wrap job you did on the old town Katahdin canoe I purchased from you. Despite
the best effort of two trucking companies covering 2,000 miles rough handling
my canoe, it arrived in excellent condition. I attribute this to the time and
effort you took in applying an excellent wrap job to the canoe.
again, and I will recommend Oak Orchard Canoe to all my friends
El Paso, Texas
Paddled a total of 405 miles around Lake Ontario. The Trip that took 3 years of
planning, and her goal was to be the first person ever to circumnavigate Lake
Ontario by a kayak. She set aside six weeks in which to do so and planned the
trip so she would finish on her 50th birthday. She fell short by 50 miles
because of foul weather only to go back the next year and complete the trip.
Louise is currently working winters in Antarctica as a kayak
"Thank you, Oak Orchard, For helping me make my Dream a
Reality! The Spray Skirt and Werner Paddle helped me get all the way around the
Lake Ontario is great fun in a kayak- I highly recommend